FAQ
How it works
What is bion?
What are the benefits of using bion?
Do I need to pay to use bion?
Cashback Related
How to ensure cashback gets tracked?
Are there cases where there is no cashback?
What is pending Cashback?
What is confirmed cashback?
What happens once my cashback is declined?
How do I view my shopping activities?
Tracking issues
My Cashback was not tracked
Why do I need to wait 3 days after my transaction before I can submit a Cashback query?
When adding a new Cashback enquiry, why do I not see a certain retailer amongst my exit clicks list?
Why is tracked pending cashback only an estimate?
Cashback payment
Does the money in my account expire? What can I do with my available balance?
How do I withdraw my balance?
What type of cryptocurrencies are available for cashbacks?
What is the minimum amount should be available to withdraw?
Gift Voucher
How to purchase Gift vouchers?
What are the available payment options for purchasing the Gift vouchers?
What are the terms and conditions of Gift vouchers?
How do I gift the vouchers?
The amount is debited from my wallet however, the order is not processed.
How to redeem Gift vouchers?
Where do I view my Gift vouchers purchase history?
How to cancel/return the Gift voucher?
What is the validity of the Gift vouchers?
Refer & Earn
What is Referral Bonus?
How can I refer a friend?
Share & Earn
What is Share & Earn?
bion points
What is bion points? How do I earn them?
Can I transfer bion points to other account?
Account Related
How do I connect my wallet in Telegram mini app?
Which are the countries available for shopping on bion?
Which are the platform bion is available for shopping?
More questions
How do i become eligible for $BION token airdrop?
My query is not listed. What do I do?
How do i get joining Bonus?